FAQ

We collect from you only the personal information you voluntarily provide. If you choose to process an online payment we ask you to provide us with information necessary to process your order which may include, but not be limited to, name, physical address, telephone number, email address, company name, title, credit card number, expiration date, and storage unit number.

We collect your email address so that we can send you information about your transaction and its status.  We will never sell individual personal information with anyone unless ordered by a court of law. The credit card information that is collected is used strictly for billing purposes.

 Route One Self Storage does not sell information to unrelated third parties.   Route One Self Storage does send your contact and order information to the facility that you selected for purposes of satisfying your payment or reservation.

 Route One Self Storage reserves the right, at its sole discretion, to change, modify, add or remove portions of this Online Privacy Policy at any time. Accordingly,  Route One Self Storage recommends that you revisit this Online Privacy Policy from time to time to ensure that you are aware of the current privacy practices. Your continued use of the website following any changes signifies your acceptance of these changes.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Terms and Conditions

 Actual unit sizes may vary from approximate size estimate. Please inspect any unit before renting. Online pricing available only for online reservations and rentals.

 Refunds

All rental transactions are final. If you rent a storage unit/space, you are not entitled to a refund for any unused portion of the rental period for which you have paid, including prepaid rent. Customers may rent on a monthly basis. The rental period starts on the day the lease is signed. From there on out rent shall always be due on that same day each month. In the event your account is overcharged due to an error, we will refund your account after being notified of the discrepancy.

Disclaimer

This site is provided by  Route One Self Storage on an "as is" basis.

 Route One Self Storage makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site.  Route One Self Storage disclaims all warranties, express or implied. Route One Self Storage will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Indemnification

You agree to defend, indemnify, and hold harmless  Route One Self Storage, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including legal fees, arising out of your use of the website and services, including but not limited to out of your violation of any representation or warranty contained in these Terms and Conditions.